AWS Managed services

AWS Managed Services provides ongoing management of your AWS infrastructure so you can focus on your applications. By implementing best practices to maintain your infrastructure, AWS Managed Services helps to reduce your operational overhead and risk. AWS Managed Services automates common activities such as change requests, monitoring, patch management, security, and backup services, and provides full-lifecycle services to provision, run, and support your infrastructure. Our rigor and controls help to enforce your corporate and security infrastructure policies, and enable you to develop solutions and applications using your preferred development approach. AWS Managed Services improves agility, reduces cost, and unburdens you from infrastructure operations so you can direct resources toward differentiating your business.

What AWS Managed Services provides

AWS Managed Services delivers consistent operations management and predictable results by following ITIL® best practices, and provides tooling and automation to increase efficiency, and reduce your operational overhead and risk.

Change Management

AWS Managed Services provides simple and efficient means to make controlled changes to your infrastructure. For example, if you want to deploy an EC2 stack, or change your RDS database configuration settings, AWS Managed Services enables you to quickly and easily make the request through a dedicated self-service console. Changes follow a set approval process, and most changes can be executed immediately through our automation engine, while others can be scheduled for execution at a later time.

Incident Management

AWS Managed Services monitors the overall health of your infrastructure resources, and handles the daily activities of investigating and resolving alarms or incidents. For example, in the event of an EC2 instance failure, AWS Managed Services would recognize the failure and automatically launch another instance, and take appropriate action to help minimize or avoid service interruption.

Provisioning Management

AWS Managed Services enables you to quickly and easily deploy your cloud infrastructure, and simplifies the on-demand provisioning of commonly used pre-defined cloud stacks. With an infrastructure designed to meet your application needs, AWS Managed Services’ automation and integration with your existing ITSM service catalog allows you to quickly stand up applications in either test or production environments through a self-service portal.

Patch Management

AWS Managed Services takes care of all of your OS patching activities to help keep your resources current and secure. When updates or patches are released from your OS vendors – including Amazon Linux, RHEL 7, and Microsoft Windows Server 2012 – AWS Managed Services applies them in a timely and consistent manner to minimize the impact on your business. Critical security patches are applied as needed, while others are applied based on the patch schedule you request.

Access Management

AWS Managed Services provides rigor and control by applying AWS security best practices to your infrastructure. By configuring default AWS security capabilities, such as Identity and Access Management (IAM) roles and EC2 security groups, AWS Managed Services simplifies access management, and removes the complexity of managing multiple authentication mechanisms, enabling you to use your corporate credentials to access your AWS resources.

Security Management

AWS Managed Services protects your information assets and helps keep your AWS infrastructure secure. With anti-malware protection, intrusion detection, and intrusion prevention systems, AWS Managed Services manages security policies per stack, and is able to quickly recognize and respond to any intrusion.

Continuity Management

AWS Managed Services backs up your AWS stacks at scheduled intervals that you define. In the event of a failure or outage that impacts your business, or at your request, AWS Managed Services can perform a restore of any of your backups as needed, including backed-up EBS volumes or RDS database snapshots.


With AWS Managed Services, you have access to the data we are using to manage your infrastructure, including Amazon S3 logs, CloudTrail logs, instance logs, and real-time data from the AWS Managed Services APIs. In addition, your Cloud Service Delivery Manager will provide a monthly summary of key performance metrics, including operational activities, events and their respective impact, as well as recommendations to optimize platform usage.

ITSM Integration

AWS Managed Services provides a baseline integration with IT Service Management (ITSM) tools such as the ServiceNow platform that makes it easier for enterprise users to get a unified view of their resources across all types of infrastructure environments. The out-of-the-box integration of AWS Managed Services with ITSM tools helps avoid custom integration with AMS APIs and reduces development efforts.


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  • Security and Governance
  • Advocacy and Support

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